Guide to utilities transfer and change of address when moving house in the North Island

So you’ve found your dream house and are ready to make the move – congratulations!

But before you start packing and moving your furniture, or even start planning how you are going to decorate your new abode, you need to get the “admin” stuff out of the way. These are things like transferring your utilities, organising mail redirection and getting your internet set up.

While these jobs can sound like a chore when you are so excited to move onto the more fun things that come with upgrading your home, they are easier and quicker to do than you might think. Plus the sooner you get them done, the sooner you can enjoy your new home, without worrying about whether your internet is going to work or if your mail will get lost!

At Fragile Removals we have over 10 years of experience helping people move into their dream home, so we know a thing or two about making sure every little job is done and so have put together this handy guide to help you make sure that everything is completed, ready for you to settle in to your new home.

Let’s get started!

How to transfer your electricity account when moving house
How to transfer your gas account when moving house
How to transfer your Internet account moving house
How to organise mail redirection when moving house
Update your address when you move house

1. How to transfer your electricity account when moving house

Transferring your electricity is one of those essential items you need to consider when you move house. In the North Island, your electricity retailer will handle your billing transition when you move house. Make sure you get in touch with them well in advance of your intended move so that you can ensure that your lights will work at your new home!

Bonus tip: We recommend giving at least three days notice at a minimum before you move.

Simply call up your power company or head to their online form to get started – all you will need are your moving details and a copy of your bill.

Your power company will then come and read your meter after your move date before any new account is assigned to the property, and then they will send you a final bill for your old home.

2. How to transfer your gas account when moving house

Whether you use gas for cooking, heating, or to make sure your showers are nice and hot, it is something you don’t want to forget about when you move house! No matter who your gas retailer is, getting your gas account transferred when you move house is very simple.

Most gas retailers recommend giving at least 1 day’s notice to book in your gas connection transfer. Simply head to your retailers website, log into your account and follow the prompts. Alternatively you can give your gas retailer a call and get the process started over the phone.

If you’re changing energy companies, you will need to contact your old energy provider to disconnect your old home and get your final bill. 

Bonus tip: some energy companies will take care of notifying your old gas provider for you, saving you the awkward phone call!

Here are some helpful links to get started:

Genesis Energy:
Contact Energy:
Pulse Energy:

3. How to transfer your Internet account moving house

Picture this: you are finally settled in, have unpacked all your boxes and decorated your new home so that it’s worthy of a #newhomeInstagram post… but then you can’t connect to your home internet! 

Don’t stress, we won’t let this happen to you! While dealing with internet providers can often feel like a huge hassle, most internet providers actually make it very easy for existing or even new customers to make sure that their internet is set up correctly. Most even have the option to do it online for free!

Check availability at your new address

Ensure that your new address has access to the same or similar broadband speed as your previous address. Most homes across New Zealand have access to broadband Internet but there are still blackspots across the country, particularly in more rural areas.
Thanks to the extensive Ultra-Fast Broadband initiative roll-out, there’s a good chance your new place will have Fibre available. However, if Fibre hasn’t rolled out to your new place yet, and you are moving from a place where you had Fibre, you’ll most likely need to change plans. It’s important that you research a prospective provider’s Fibre upgrade plans to avoid unexpected cancellation fees or loss of Internet access. Some providers will offer the option to upgrade you from the copper network to broadband for free as soon as it’s available, so ask if your chosen provider can do this. You can check broadband availability at your new address here.

Bonus tip: If you do need to change your contract due to fibre availability, it is worth seeing if you can stay with the same provider and see if you can negotiate to avoid contract early exit fees.

Book your move

If you don’t need to change internet plans, then the next thing you will need to do is book in to change over your internet service to your new address. Most internet providers have an option to do this online, all you need to do is provide your new address and the date you will be moving. Most providers also have a free option, that you can do if you are comfortable setting up your modem, but you can select to pay a small fee for a technician to come to your home to set it all up for you if you prefer.

Plug and play

Once you have booked in your move or changed over to your new contract, on the day of the move you don’t really need to do anything! All the work will be handled behind the scenes for your internet provider, and you will normally receive some kind of notification (text, email or phone call) to let you know that your connection is now active. Then all you need to do is plug in your modem, connect your devices and you can Instagram away!

Here are some helpful links to some of New Zealand’s major internet providers to help get you started:


Bonus tip: Do you have Sky? Moving your sky connection is much the same as moving your internet connection, though unfortunately if your new home hasn’t had a Sky connection before, you will need to pay a mandatory connection fee as a technician will need to come to your house to set up your connection. You can find out more here.

4. How to organise mail redirection when moving house

Even though all we seem to get in the mail these days are bills or catalogues, redirecting your mail is still an essential step to moving that you don’t want to miss!

While one of the best things you can do is update your address with your bank, health insurance, superannuation etc, sometimes things slip through and the last thing you want is to miss a bill or for your new credit card to be sent to your old address!

Organising a mail redirection is done through NZ Post and is very easy, simply visit their website and follow the steps depending on how long you want to redirect for.

Bonus tip: We recommend redirecting your mail for up to 6 months if it is in the budget, that way you can monitor the mail you get and keep an eye out for the “redirected” sticker so you know that you need to update your address with whoever sent you the redirected mail!

5. Update your address when you move house

As we have mentioned, it is very important to ensure you update your address with all of your service providers. We have put together a handy list for your reference to make sure you don’t miss anyone:

  • Governmental organisations: IRD, Supergold cards, Work and Income, etc.
  • Utilities: Apart from the ones we have already mentioned, but you may need to update for your mobile phone if it is not bundled with your internet.
  • Financial, legal, insurance services: Accountant, banks, credit card provider, superannuation fund, insurance providers, etc.
  • Medical services: Dentist, health insurance provider, etc
  • Cars: driver licence, car insurance, vehicle registration, etc
  • Others: Libraries, newspapers and magazines subscriptions, charities, etc.

The easiest part of the move

While this seems like a long list, making sure that everything on this list is checked off will give you a lot of peace-of-mind come moving day. With all the admin work completed, moving to your new home can be stress- and hassle-free! To make it even more hassle-free, why not let Fragile Removals take care of your move?

At Fragile Removals, our team knows no two moves are the same, and rely on our years of experience to ensure a stress-free move for you and your family. Get in touch with us today to see how easy we can make your move!

Disclaimer: This article is meant to be a short guide only and there is no affiliation with the providers linked or listed.

Stephen Foote

Stephen Foote is the figure behind Fragile Removals, a family operated removalist located in Waikato with more than 12 years of experience in home removals and office relocations in and around Waikato

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