enquiries@fragileremovals.co.nz

Call now on 027 452 2255

Privacy Policy

Effective Date: August 15, 2024

Fragile Removals Limited (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://fragileremovals.co.nz and use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

  • Personal Information:
    • When you book a service, contact us, or register on our website, we may collect personal information such as your name, email address, phone number, postal address, and payment details.
  • Non-Personal Information:
    • We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website. This information helps us improve our website’s functionality and user experience.
  • Cookies and Tracking Technologies:
    • Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are placed on your device. You can control the use of cookies through your browser settings, but disabling them may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services:
    • We use your personal information to process bookings, manage your account, communicate with you, and fulfill our moving services.
  • To Improve Our Services:
    • We analyze the information we collect to enhance our services, improve customer support, and optimize our website’s performance.
  • To Communicate With You:
    • We may use your contact information to send you updates, newsletters, promotional offers, or service-related announcements. You can opt-out of marketing communications at any time.
  • To Process Payments:
    • We use your payment information to process transactions securely. We do not store your payment details longer than necessary to complete the transaction.
  • To Comply With Legal Obligations:
    • We may use and disclose your information as required by law, such as to comply with a subpoena, legal proceedings, or regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers:
    • We may share your information with third-party service providers who perform services on our behalf, such as payment processors, IT service providers, and marketing agencies. These providers are contractually obligated to protect your information and use it only as necessary to perform their services.
  • Business Transfers:
    • In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction. We will notify you of any such change and ensure your information is protected.
  • Legal Requirements:
    • We may use and disclose your information as required by law, including to comply with subpoenas, legal proceedings, regulatory requirements, or as necessary to comply with the Privacy Act 2020.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction:
    • You have the right to access and update your personal information. If you believe any information we hold about you is inaccurate or incomplete, please contact us to make the necessary corrections.
  • Data Portability:
    • You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.
  • Deletion:
    • You may request that we delete your personal information, subject to certain exceptions such as for legal obligations.
  • Objection and Restriction:
    • You have the right to object to the processing of your personal information and to request that we restrict processing in certain circumstances.
  • Opt-Out:
    • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

6. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: