Privacy Policy
Last updated: August 2026
Fragile Removals Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a moving quote, contact us, or use our moving services.
1. Information We Collect
We may collect personal information including:
- Your name
- Phone number
- Email address
- Moving addresses
- Preferred moving date
- Details about your move
- Property and access information
- Information provided through quote forms, contact forms, emails, phone calls, or other enquiries
We may also collect information about how you use our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data collected through cookies or analytics tools
2. How We Collect Your Information
We collect personal information when you:
- Request a moving quote
- Contact us through our website
- Call, email, or message our team
- Book our moving services
- Communicate with us about your move
We may also collect limited technical information automatically through website technologies such as cookies and analytics tools.
3. How We Use Your Information
We use your personal information to:
- Provide moving quotes and estimates
- Respond to enquiries
- Arrange and complete moving services
- Communicate with you about your move
- Provide customer support
- Improve our website and services
- Maintain business records
- Meet legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
4. Sharing Your Information
We may share your information only where necessary to provide our services or operate our business, including with:
- Service providers who support our website, technology, or communications
- Business partners involved in delivering requested services
- Authorities where required by law
Any third parties we work with are expected to handle your information appropriately and securely.
5. Website Forms and Quote Requests
When you submit a quote request through our website, the information you provide is used to prepare your moving estimate and contact you regarding your enquiry.
By submitting a form, you consent to Fragile Removals Ltd contacting you using the details provided.
You may request that we stop contacting you at any time.
6. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and measure marketing performance.
These services may include:
- Website analytics tools
- Search and advertising measurement tools
- Social media advertising tools
Cookies help us understand how visitors use our website and improve the experience.
You can control or disable cookies through your browser settings.
7. Storage and Security of Information
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
Your information may be stored electronically using secure systems and service providers.
While we take reasonable precautions, no online transmission or storage method can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes it was collected, including:
- Providing services
- Maintaining customer records
- Meeting legal requirements
- Resolving disputes
When information is no longer required, we take reasonable steps to securely remove or anonymise it.
9. Accessing and Correcting Your Information
You have the right to request access to personal information we hold about you and ask for corrections if the information is inaccurate.
To request access or correction, please contact us using the details below.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Fragile Removals Ltd
Email: enquiries@fragileremovals.co.nz
Phone: 027 452 2255
Website: https://fragileremovals.co.nz/
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Any updates will be published on this page with the revised date shown at the top.