Terms & Conditions

Last updated: July 2026

These Terms and Conditions govern the use of moving, packing, storage and related services provided by Fragile Removals (“we”, “us”, “our”) to any customer (“you”, “your”) who books a service with us. By booking a service, you agree to these terms.

1. Our Services

Fragile Removals provides residential and commercial moving services, packing services, furniture moving, storage solutions and intercity relocations across the Waikato and the wider North Island. The specific services included in your booking will be confirmed in your quote.

2. Quotes & Bookings

Quotes are provided based on the information you give us about your move, including property size, access, distance and any special items. Final pricing may vary if the actual job differs materially from the details provided at the time of quoting. A booking is confirmed once you accept a quote and agree on a moving date with our team.

3. Cancellations & Rescheduling

We understand that plans can change. Please notify us as early as possible if you need to cancel or reschedule your booking. Cancellations made with insufficient notice, particularly close to your moving date, may be subject to a cancellation fee to cover costs already committed on our end.

4. Access & Preparation

You are responsible for ensuring our team has reasonable access to both the pickup and delivery properties on the agreed date, including parking, lifts, stairs or any other access requirements. Please inform us in advance of any access limitations so we can plan accordingly. Additional time required due to undisclosed access issues may affect the final cost.

5. Insurance & Liability

All moves with Fragile Removals are covered by insurance for loss or damage occurring during transit, subject to the terms of that policy. We take great care in handling your belongings, but in the rare event of damage, please notify us as soon as possible so we can assess and resolve the matter. We are not liable for pre-existing damage, or for items packed by the customer that were not adequately protected.

6. Fragile & High-Value Items

Please advise us in advance of any fragile, high-value or sentimental items so we can take appropriate extra care. We recommend that particularly valuable or irreplaceable items be identified clearly before the move begins.

7. Storage Services

Where storage is included as part of your service, items are stored securely for the agreed duration. Storage fees, minimum periods and collection arrangements will be outlined at the time of booking.

8. Payment

Payment terms will be confirmed at the time of booking. Full payment is generally required on or before completion of the service, unless otherwise agreed in writing.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on this page.

10. Contact Us

If you have any questions about these Terms and Conditions, please get in touch with our team via our Contact page or by calling 027 452 2255.